9 Reasons Why CaN IT Ltd Will Ensure Your Business Systems Will Provide Maximum Business Efficiency 24 Hours A Day, 7 Days A Week…
- You can log an online ticket 24-7 to report problems and request changes. There is always someone available during core business to take you call and a technician will either take the call immediately or call you back within an hour.
- If you need us to come out, we guarantee an accredited engineer with a minimum of 10 years experience will be there within 4 business hours.
- If any part of your system is down for longer than 8 business hours, we’ll replace it while we fix your pc or server so you’ll minimise downtime.
- We install, as standard, automated system monitoring and alerts for business critical services on all our support contracts. This enables our engineers to minimise the impact of any problems on your business. We guarantee 99% system availability on your business server.
- We’re local, and we’re staying local so we’ll be able to get to you within an hour when you need it.
- You’ll receive a report every other month informing you about your technology, giving information on your hard disk space available, backup etc … so your always in control and up to date … with none of the work. Plus every 8 weeks one of the team will come to your office for a visual inspection of your equipment so you always know your service and hardware is supporting you business.
- You will be offered fixed price charges for any changes e.g. additions or replacements, including for all revisions patches and updates to your anti-virus, anti-spam, operating systems and security applications
- Get the most from your I.T investment in the shortest possible time with our 1 day on-site familiarisation training to ensure that your team can find their way around the system and are able to start using it to maximum effect almost immediately. We will also provide your users with useful ‘how-to’ and ‘tip & tricks’ documents to help improve your business efficiency further.
- All routine maintenance work will be undertaken outside of business hours to ensure maximum availability of the system and ensure no disruption to your business
And Our Guarantee to you…
Should you not be delighted with the service levels agreed and delivered, simply let us know and we will not invoice you for that months support.