The best analogy to draw here is with your company car. Your company car is an important business tool; it creates a professional image, it gets you mobile to help you stay in touch with existing and new customers, suppliers and partners. You are in effect dependant on the smooth functioning of the car and when it breaks down you know how frustrating and inconvenient this is when it is off the road. When you have an accident you also know how expensive it can be to fix. This is why you have:

Insurance in the event of an accident or an unforeseen and unfortunate incident. The type of which is dependant on how much RISK you are willing to take yourself E.g. 3rd party or fully comprehensive. Some will even provide you with another vehicle whilst you are off the road.

Breakdown cover, so when the car does break down (and you know it will happen at the most inconvenient time possible to you) you are up and running again in the shortest possible time and at minimum cost.

Regular servicing, the more miles you do in your car the more regularly it needs servicing to prevent performance degradation and to and to reduce the likelihood of a breakdown or a potentially more serious problem occurring. You know what will happen to your engine if you never top up the oil!

Question 1: Do you have the same level of protection for your business systems and data as your company car?

Question 2: How many people in your business would be affected if your company car broke down and what would be the potential cost of this?

Flexible contracts tailored to your specific business needs (this is definitely a case where one size does NOT fit all) and is based on your specific business requirements and budget.

Transparency and Visibility All work is logged and tracked within our on-line helpdesk facility for full accountability and up to the minute status information. Our Service Monitoring facility ensures we carry out the tasks we say we are going to do, and the customer has full access to this

Peace of mind We are so confident in our ability to build and maintain reliable and resilient servers and systems the we offer money back guarantees if we fail to deliver to the service level we claim to deliver

Value for Money We challenge any other supplier to actually guarantee and deliver (not just say they can) the same quality of service to the local small to medium sized business for the same cost

Preferential Rates Significant discounted rates for any additional development or Ad-Hoc work for our contracted customers

A Partnership We will initiate regular Service Reviews with you to ensure our service remains in alignment to your business and to identify where IT could bring about competitive advantages to your business

Unique Our service contracts are actually designed to reduce your longer term IT costs, whilst improving the quality of your service; less profit for us , but a Unique Selling Point .

9 Reasons Why Can IT Ltd Will Ensure Your Business System Will Continue to Work 24hrs a Day 7 Days a Week

Server Side

• Maintenance of server hardware and operating system
• Monitoring server usage and performance, proactively reacting to problems before they have an impact on the end user
• System tuning
• Clearing system and error logs (perform actions as required)
• Capacity management and disk space monitoring and reporting
• Maintaining and updating the DNS/DHCP domain and Active Directory structure, group policies and installation of service packs and hot fixes ensuring server operating system is current and protected from security threats
• Maintenance of routing groups, secure Outlook Web Access, ISP DNS MX records, mail groups, global address lists and public folders, and any server side email related issues including backup of mailboxes.
• Updating, maintaining and distributing anti-virus and anti-spam software
• Maintaining the backup software, backup schedules, monitoring and reporting of backup success and failures.
• File restores and recovery of mailboxes Monitoring and maintaining the cache and performance of Microsoft Internet And Acceleration Server

Content Management

• User and group administration of the Active Directory
• Adding and deleting users
• Password resets
• Maintaining file system rights
• General Housekeeping activities

Network Support

• Monitoring network status and network performance
• Being proactive in responding to potential network issues

Workstation Support

• Workstation monitoring
• Support can be provided through either remote or on-site depending on the specific nature of the problem as appropriate.
• Hardware and OS related problems
• Security Patch Management
• Anti-Virus and Spyware protection
• Anti-Spam protection
• Connectivity Issues