Business Systems, IT Support, Computer and Telecommunications Networks Absolutely, Positively, 100% Focused on Making Your Organisation Perform Like Never Before…
What 3 Things Are You Missing Most?
We are a Managed Technology Services provider, which is now emerging as a much welcomed and long awaited alternative to the current ‘assortment’ of various suppliers of I.T support service providers to the local small to medium sized business sector.
Our Mission
“To simplify and raise the current standard of technology provision to the small to medium sized enterprise through continual service improvement and innovation”
How do we differentiate ourselves?
By providing the three things missing from most supplier’s offerings but which, coincidently, also appear to be the major gripe of most of their customers...
- An entirely professional service underpinned with MONEY BACKED guaranteed levels of service for complete peace of mind
- Simple fixed cost service provision with complete charging transparency to enable you to budget effectively with no nasty shocks or surprises giving you complete control over your costs
- Excellent customer service with timely, relevant and informative communications In plain English.
Everything from the way we structure ourselves to the tools we use to continually monitor and manage your systems and the people in our employ is done so to deliver a quality I.T service which underpins our service and YOUR business and is totally backed by our unrivalled service guarantees...If we don’t deliver what we say we can, then you don’t pay!
Your very own I.T Department, not just an engineer, but everything from a support analyst, to consultant, project manager, service manager and even IT director!
Simply use us to help develop your technology strategy or just as an additional resource to cover and backfill for your existing internal personnel during, planned and unplanned absences or peaks in work load.
We are a Small Business Specialist fully endorsed by Microsoft which demonstrates our proven ability to deliver and support I.T systems and networks for companies up to 100 users AND just to be certain you are dealing with accredited, highly qualified professionals and not just PC ‘fix it’ guys.
We are also registered on the East Midlands Ebrokerage Service which means we have met the high quality standards and can be recommended with confidence by organisations funded by the East Midlands Development Agency such as Business Link.
We truly believe we provide unrivalled levels of service to local businesses and not for profit organisations and that we will make a positive difference to your daily business.
“CaN I.T provide a excellent, friendly and professional service, this could not be improved upon!" "Dealt with our particular demands (very particular) with patience and understanding at all times" Tina Reynolds; Erewash Community Transport
Please take the time to view our web-site for more customer testimonials and case studies…
If your current service provider does not provide the following MONEY BACK guarantees on their levels of service then it is highly likely they can’t and your business could be exposed to unnecessary risk...
- A guaranteed fix time, not merely a ‘response’ or commitment to be ‘on site’. A 4 hr on site is meaningless. Your system could be down for days without ever failing the commitment to be ‘on-site’. We guarantee your system will NEVER be down for more than 4 hours
- £1,000,000 insurance on your most valuable backed-up business data, it is in our interest to not only back-up your data but to also check it can be restored!
- Zero Business Impact during all installation, set-up, migration, contract take-over or for any scheduled routine maintenance work. We undertake all this work outside of normal business hours at no extra cost to you so there is absolutely no impact on your productivity and more importantly no impact to your customers (other than to increase satisfaction after your systems have been installed)!
- Absolute minimum system availability of 99% during core business hours.
- Your most critical business system recoverable within 48 hrs option following fire, theft or any major incident involving loss of data, no need to hand back the keys to your house when your systems are destroyed through an act of God or the local criminal fraternity
We think you will agree that every one of these MONEY BACK guarantees is critical in ensuring your business is the one to succeed over your competitors.
Perhaps these are just some of the reasons why we are way above the industry standard, when 93% of our existing clients choose to renew their contracts with us, the majority of them for 3 years!
